The short version
- We use your details to reply to your enquiry, give you a quote and carry out your job.
- We do not sell your information, and we do not add you to marketing lists.
- You can ask us to show, correct or delete your information at any time.
Who we are
Galway Bay Roofing is a roofing and maintenance business based in Galway, Ireland. We are the data controller for the personal information described in this policy, which means we decide how it is used and we are responsible for looking after it.
This policy applies to this website and to enquiries you send us by phone, email or through our forms. It is written to meet the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.
What we collect
Information you give us. When you fill in a form on this website, we collect:
- Your full name
- Your phone number
- Your email address
- Your town or area
- The service you are interested in
If you phone or email us, or we carry out work for you, we also keep what you tell us about the job. This can include your property address, photos of your roof or property, quotes, invoices and payment records.
Information collected automatically. When you visit this website, your browser sends technical information such as your IP address, browser type and the pages you view. Some of this is collected through cookies, as explained below.
Please do not send us sensitive information, such as health details, as we do not need it to carry out our work.
How we use it
Data protection law requires a lawful basis for each way we use your information. Here is what we do and why we are allowed to do it.
You do not have to give us your details, but we will need them to reply to your enquiry or to carry out work for you.
Transfers outside the EU
Some of the providers above, including Google and Cloudflare, may process information in the United States or other countries outside the European Economic Area. Where this happens, we rely on the protections set out in data protection law, such as the EU–US Data Privacy Framework or the European Commission’s standard contractual clauses.
How long we keep it
We only keep your information for as long as we need it:
- Enquiries that do not lead to a job: up to 12 months.
- Customer, job and invoice records: 6 years after the end of the tax year they relate to, as required for Irish tax purposes.
After that, we securely delete it. If a dispute or claim is ongoing, we may keep the relevant records until it is resolved.
Your rights
Under data protection law, you have the right to:
- Ask for a copy of the information we hold about you
- Ask us to correct anything that is wrong or incomplete
- Ask us to delete your information
- Ask us to limit how we use your information, or object to it
- Ask us to pass your information to you or another company
- Withdraw your consent at any time, where we rely on it
To use any of these rights, contact us using the details below. It is free, and we will reply within one month. Some rights have limits, for example we must keep certain tax records even if you ask us to delete them.
If you are unhappy with how we have handled your information, please talk to us first. You can also complain to the Irish Data Protection Commission at dataprotection.ie.
Security and changes
We take reasonable steps to keep your information safe, including using a secure website connection and limiting who can access it. No website or email system is completely secure, so please avoid sending anything highly sensitive to us online.
This website is not aimed at children, and we do not knowingly collect information from anyone under 16. This website may link to other websites, which have their own privacy policies.
We may update this policy from time to time. The latest version will always be on this page.
Contact us
If you have a question about this policy or your personal information, get in touch:
Last updated: 6 November 2026